Redlands Mazda Pty Ltd (A.B.N. 54 630 919 112 ) trading as Redlands Mazda aims to provide its customers with the best possible products and services. We also want our customers to have confidence that we afford personal information an appropriate level of privacy, consistent with the National Privacy Principles set out in the Privacy Act 1988 (Cth) and with the Spam Act 2003 (Cth).
WHAT IS PERSONAL INFORMATION?
Personal information is information in any recorded form that identifies an individual or from which an individual's identity can reasonably be ascertained. Examples include an individual's name, address, contact number and email address.
WHY DOES Redlands MAZDA COLLECT PERSONAL INFORMATION?
Redlands Mazda collects personal information for a range of purposes in order to:
- Respond to customer queries about the products and services that we offer
- Confirm that customers are properly licensed for the purposes of taking a test drive or using one of our vehicles
- Supply products and services (including new and used vehicles, parts, accessories and any applicable warranties)
- Process payment for products and services (including considering applications for credit where relevant)
- Coordinate delivery of your vehicle and ensure that your vehicle is delivered to your satisfaction
- Consider, process and record the purchase of trade-in vehicles
- Carry out vehicle repairs and servicing, supply parts and accessories, supply products such as lubricants and automotive fluids and maintain any applicable warranties
- Arrange for products and services to be supplied to customers by third parties (including Redlands Mazda sub-contractors) where appropriate (for example, extended warranty and roadside assistance services and financial and insurance products in respect of vehicles purchased from us; or fitment of non-genuine parts and accessories, panel beating services or windscreen replacement in respect of vehicles we are repairing) (these people may contact you directly for this purpose);
Redlands Mazda also uses the personal information that it collects to:
- Maintain records for accounting and administration purposes
- Administer warranty claims
- Provide customer support
- Respond to customer complaints
- Administer safety-related product recalls
- Analyse customer needs and develop customer strategies
- Meet legal and regulatory requirements
CUSTOMER SATISFACTION SURVEYS, SERVICE REMINDERS AND DIRECT MARKETING
From time to time, Redlands Mazda surveys its customers on a range of issues, including new vehicle satisfaction and the quality of our service. These surveys help us to improve our products and services and tailor the way that we do business with you. If you do not wish to participate in these surveys, please contact the Redlands Mazda Customer Relations Manager.
If you consent, Redlands Mazda may use your personal information to send you service reminders and information about our products and services, including special offers. We may also send our customers information about products and services offered by businesses associated with Redlands. If you no longer wish to receive this information, please contact the Redlands Mazda Customer Relations Manager : e: customerelations@Redlands.com.au or mail: Customer Relations Manager, Redlands Mazda PO Box 13, Springwood Q 4127
If you do not wish to receive Customer Satisfaction Surveys or other marketing information from Mazda Australia, please contact Mazda Australia directly by email email@example.com, or in writing to Mazda Australia Private Bag 323, Mount Waverley BC, Victoria 3149. You will still receive safety-related messages.
WHAT SORT OF PERSONAL INFORMATION DOES REDLANDS MAZDA COLLECT?
The type of personal information that we collect will depend on the circumstances of collection. For example, we may collect your name, date of birth, address, telephone number, email address and vehicle purchase and service history. For vehicle purchases, we also collect information such as the vehicle make, model and colour, options and accessories supplied, price paid, trade-in details, vehicle identification number, registration details, driver's licence number, odometer reading, finance and insurance details and details of any roadside assistance services or extended warranty purchased. We may also collect details of other interactions that you have with us, together with any other information that you choose to provide.
The collection of sensitive information is restricted by the Privacy Act. Redlands Mazda will not collect sensitive information unless; it is necessary to provide you with a specific product or service and you have given consent; or if collection is required or permitted by law.
HOW DOES REDLANDS MAZDA COLLECT PERSONAL INFORMATION?
Much of the personal information that we hold is collected when you purchase a vehicle or parts and accessories from us, when you trade-in a vehicle or when you have your vehicle repaired or serviced by us. We may also collect personal information in a number of other ways, for example when you:
Contact us with a query (whether in person, or by phone, fax, email, through the forms on the Redlands Mazda website or through carsales.com.au or drive.com.au)
Take a vehicle for a test drive or use one of our vehicles
Enter a competition conducted by us
Respond to one of our direct marketing campaigns
WEBSITE COLLECTION OF INFORMATION
Some of the information that is collected on our website is not personal information, because it does not reveal your identity. For example, we may record your server address, domain name, the date and time of your visit to this site and the pages that you viewed. This information is used by us in an anonymous, aggregated form only, for statistical and web site development purposes.
However, Redlands Mazda reserves its right to use or disclose this information to try to locate an individual if it reasonably believes that the individual may have engaged in any unlawful or inappropriate activity in connection with this website.
We also know that some customers like to engage with us through social media channels. We may collect information about you when you interact with us through these channels. For all confidential matters, we’ll ensure we interact with you via a secure forum.
A cookie is a small data file that a web site transfers to your internet browser for identification purposes. The cookies that we use do not identify you individually. Instead, they identify your internet browser.
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your browser to reject cookies, or to notify you when they are being used. There are also software products available that can manage cookies for you. Rejecting cookies can however limit the functionality of this website.
THIRD PARTY COLLECTION OF INFORMATION
Sometimes, we may collect your personal information from third parties, for example, where:
You respond to a Customer Satisfaction Survey conducted by Mazda Australia or a vehicle industry survey and the survey results are provided to Redlands Mazda
We collect information such as your warranty details and service history from Mazda Australia or from another authorised Mazda dealer, to facilitate the provision of services to you
We have arranged for third parties to supply you with products and services and those third parties provide us with information about the products or services that you have purchased from them (please note that we do not collect your credit or financial details from finance or insurance suppliers)
WHAT IF YOU DON'T PROVIDE YOUR PERSONAL INFORMATION TO REDLANDS MAZDA?
If Redlands Mazda is unable to collect personal information from or about you, it may prove difficult to do business with you or the organisation with which you are connected.
WHEN DOES REDLANDS MAZDA DISCLOSE PERSONAL INFORMATION TO THIRD PARTIES?
In providing our customers with products or services, we may disclose personal information to third parties. In particular, your personal information may be disclosed to Mazda Australia, Mazda (Mazda's Japanese parent company) and their related bodies corporate. Information such as warranty details and service history may also be disclosed to other authorised Mazda dealers, to help them better serve your needs.
Other third parties with whom we may share your personal information include, where appropriate:
Finance, insurance, extended warranty and roadside assistance providers (where you have requested that they supply products and services to you)
Providers (including Redlands Mazda sub-contractors) of outsourced vehicle repair and maintenance services (such as panel beaters and windscreen repairers) (these people may contact you directly for this purpose)
Valuers (to assess the value of your vehicle) and vehicle registries (to check whether a trade in vehicle is encumbered)
Government authorities (for example for vehicle registration and compulsory third party (bodily injury) insurance or as required under financial transactions reporting or anti-money laundering legislation), police, local council authorities or our insurers if one of our vehicles is involved in any parking or traffic infringements or is damaged whilst in your possession
Financial institutions, whose details you have provided to us.
Redlands Mazda's contracted service providers, include:
Website designers and information technology service providers
Marketing and communications agencies
Call centres and call training centres
Mailing houses, freight and courier services
Printers and distributors of direct marketing material
External business advisors (such as auditors, lawyers and debt collectors)
In the case of contracted service providers, we may disclose personal information to the contracted service provider and the contracted service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services. We take steps to help ensure that our contracted service providers comply with the APPs when they collect and handle your personal information.
We may also disclose personal information to third parties where required, or authorised by or under law to do so, with your consent (which may be written, verbal or implied from your conduct).
We will not send you any commercial electronic messages such as SMS or emails without your consent. Any commercial electronic message that we send will identify Redlands Mazda as the sender and will incorporate our contact details. The message will also provide an unsubscribe facility. If you do not wish to receive commercial electronic messages from us, please contact the Redlands Mazda Customer Relations Manager (details provided at the end of this policy).
ENSURING PERSONAL INFORMATION IS UP-TO-DATE
We rely on the personal information we hold in conducting our business. We take reasonable steps to ensure that the personal information we hold is accurate, complete and up-to-date.
SECURITY OF PERSONAL INFORMATION
The security of information is important to Redlands Mazda and we take precautions to protect the personal information that we hold from misuse, loss, unauthorised access, modification or disclosure.
Some of the ways we protect personal information include:
External and internal premises security
Restricted access to personal information to staff who need it to perform their day to day functions
Conducting training to ensure that staff are aware that they must only access, use and disclose personal information for appropriate purposes
Requiring staff who have access to personal information to agree to protect the privacy of that information
Maintaining technology products to prevent unauthorised computer access, including identifiers and passwords
Maintaining physical security over paper records
HOW LONG DOES REDLANDS MAZDA KEEP PERSONAL INFORMATION?
We will take reasonable steps to destroy or permanently de-identify personal information that is no longer required for any purpose that is permitted by the Privacy Act.
USE OF COMMONWEALTH GOVERNMENT IDENTIFIERS
We will not use Commonwealth government identifiers ("Identifiers") (such as Medicare numbers) as our own identifier of individuals. We will only use or disclose Identifiers in the circumstances permitted by the Privacy Act.
TRANSFER OF PERSONAL INFORMATION OVERSEAS
If Redlands Mazda transfers your personal information outside Australia, we will comply with requirements of the Privacy Act that relate to trans-border data flows. Please note that some of the servers on which Mazda Australia's customer information is held are located overseas and owned by Mazda (Mazda Australia's parent companies). As a result, personal information collected and held by Mazda Australia may be transferred overseas to be held on these servers.
ACCESS TO PERSONAL INFORMATION BY INDIVIDUALS
Please contact the Redlands Mazda Customer Relations Manager (details provided at the end of this policy) if you would like to access or correct the personal information that we hold about you. We will generally provide you with access to your personal information. Depending on the amount of information requested, Redlands Mazda may charge an access fee to cover the cost of retrieving the information and supplying it to you.
Access to personal information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, this will be explained. Similarly, in some limited circumstances, we may not make requested corrections to personal information, in which case we will provide you with reasons for this decision.
JOB APPLICANTS AND EMPLOYEES
Any personal information provided to Redlands Mazda in connection with job applications may be used to consider the applicant for current and future employment and may be disclosed to our third party advisors to assist us in the selection and recruitment process.
If your application for employment is successful, Redlands Mazda will rely on the exemption in the Privacy Act relating to employee records where applicable.
If you have any concerns about the way your personal information is managed by Redlands Mazda, or believe that a breach of your privacy has occurred, please let us know by contacting the Redlands Mazda Customer Relations Manager (details provided below). We will respond to your concerns as soon as possible.
CONTACT DETAILS AND ADDITIONAL INFORMATION
If you would like more information about Redlands Mazda's approach to privacy, or if you wish to contact us regarding the information set out in this policy, please contact us:
Phone: (07) 3063 5644